Peptide FAQ — Ordering, Shipping & Quality | Peptide Pro
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Frequently Asked Questions
Everything you need to know about ordering research compounds from Peptide Pro.
Ordering
Are these products for human or veterinary use?
No. All products are strictly Research Use Only (RUO). Every order requires acknowledgement of this at checkout.
Shipping & Delivery
Do you offer free shipping?
Yes — orders over €150 ship free in the EU, and over £129 in the UK. Below that a flat tracked-delivery rate applies (€13.99 in the EU, £10.99 in the UK), shown at checkout. Note: UK delivery is temporarily paused.
How are peptides shipped?
Our peptides are lyophilized (freeze-dried), so they are stable at room temperature and ship in discreet, protective packaging with tracking — no cold chain needed.
Do you ship internationally?
Yes. Available destinations and rates are calculated live at checkout. The researcher is responsible for ensuring compliance with local import regulations.
Payment & Security
What payment methods do you accept?
Card payments are processed on a secure, PCI-compliant hosted page — card details are never entered or stored on this site. Additional methods may appear at checkout depending on your region.
Is checkout secure?
Yes. All transactions are encrypted, and sensitive payment data is handled entirely by the payment processor's secure environment.
Product Quality
Do products include a Certificate of Analysis (COA)?
Yes. Every batch is third-party tested (HPLC and mass spectrometry) and the COA is published on each product's page, under the Certificate of Analysis tab. COAs are also available on request.
How should I store and reconstitute the peptides?
Store lyophilized peptides at -20°C, protected from light. Once reconstituted with bacteriostatic water, store at 2–8°C and use within 30 days. A reconstitution guide is included with every shipment.
Still have a question? Our science team is here to help.