Refund and Returns Policy — Peptide Pro

Last updated: 25 June 2026  |  Support: support@Peptide Pro.com

Overview

Peptide Pro supplies products intended strictly for laboratory research. Because of the nature of these materials, we do not accept returns or exchanges except where an item arrives damaged/defective or the incorrect item is received. Requests must be filed within 48 hours of delivery.

Eligibility (damaged, defective or incorrect items only)

• Damaged on arrival: visible breakage or leakage of vials, cracked seals, or severely damaged packaging.
• Defective product: wrong fill/label/lot mismatch or a clear quality defect.
• Incorrect item shipped: the received product does not match your order confirmation.

To qualify, notify us within 48 hours of delivery with (1) your order number, (2) photos of the item, outer box and shipping label, and (3) a brief description of the issue. We may approve a replacement or refund without a physical return when photos clearly show the issue; if a return is required we will provide an RMA and instructions.

Non-returnable items

• Research products that are not damaged/defective or incorrect on arrival.
• Opened, used or reconstituted materials (including vials opened or mixed with diluent).
• Custom blends, special orders, and promotional/free items.
• Items returned without prior authorization (no RMA).

How to file a claim

1. Email support@Peptide Pro.com within 48 hours of delivery with your order number, photos and a description.
2. We review and either confirm approval or request the item back (with an RMA and return address).
3. Once approved, we issue a replacement or a refund to your original payment method.

Refunds

On approval (and receipt of any required return), your refund is processed to the original payment method, in the currency your order was charged in: euro for EU orders and pounds sterling for UK orders. Processing times vary by bank/issuer. We will email you when your refund has been initiated. If you don’t see it after your issuer’s timeframe, contact support@Peptide Pro.com.

Returns shipping

• If we request the product back, we provide return instructions and an RMA.
• For items confirmed damaged/incorrect we typically provide a prepaid return label. If you choose your own carrier, return costs are not reimbursed without prior written approval.
• Use a trackable service and pack securely. We are not responsible for returns lost or damaged in transit.

Important notes

• Products are for laboratory research use only.
• Photographic evidence (item, packaging, shipping label) is required for damage claims.
• Please do not return items without an approved RMA.

Need help?

Contact support@Peptide Pro.com for any refund or return questions.